Frequently Asked Questions

Login and Checkout

Please check your email's junk and spam folders. Sometimes these emails are flagged as junk/spam even if our other email notifications reach your inbox.

For direct assistance, please visit our Contact Us page.

Please visit our Contact Us page so we can set up the best shipping rates for you.


Yes. Contact information associated with your package helps prevent loss.

All major credit cards, Apple Pay, Google Pay, Diners Club, and Shop Pay.

No, due to poor customer service and high fees.

It technically depends upon which bank network your Visa Debit utilizes. No list available at
this time.

Please make sure you personal details such as full name, address, phone number, and email are entered exactly the same as your bank or credit card issuer has on file.

For Example: You enter your billing address as "123 Main Ave." but your credit card company has "123 Main Avenue" on file. Or you have recently changed your phone number or email without notifying your bank or credit card company, ETC.

Tip: Try using another credit card. This has worked for some customers.

Forum Usage


Click here for guide and walk-through.

Email verification is required to complete the sign-up process. If you have not yet received this email in your inbox, please check other email folders such as spam, junk, newsletters, and promotional. Once found, please save our email address to your contacts list to prevent it from being diverted from your inbox again.

If for some reason you would like this email to be re-sent, or require other assistance, please contact

Log into your site account, navigate to the forum home page, and follow these steps:

  • Click on your forum user name.
  • Click the "edit profile" button.
  • Remove the check-mark from the box beside the words "email notifications" with a click.
  • Scroll down below and click "save".