Frequently Asked Questions

All major credit cards, Apple Pay, Google Pay, Diners Club, and Shop Pay.

It technically depends upon which bank network your Visa Debit utilizes. No list available at this time.

Yes, but all prepaid credit cards must first be registered online with your legal name and full address before use.

Tip: The website for registration often can be found on the back of the card itself, or on the card's retail packaging.

No, due to poor customer service and high fees.

Please make sure you personal details such as full name, address, phone number, and email are entered exactly the same as your bank or credit card issuer has on file.

For Example: You enter your billing address as "123 Main Ave." but your credit card company has "123 Main Avenue" on file. Or you have recently changed your phone number or email without notifying your bank or credit card company, ETC.

Tip 1: Still can't make a payment? Try using another credit card. This has worked for some customers.

Tip 2: Instead of using your saved credit card profile via Shop Pay, try checking out with your credit card details directly on the checkout page.

Tip 3: If you are keen to use Shop Pay in order to earn Shop Cash, try removing your credit card profile from Shop Pay and adding the card back again.

30 day returns in same condition as sold. See shipping policy for details.

You can change or cancel your order as long as it hasn't yet shipped. Please contact us as soon as possible.

You will automatically receive shipping updates via email. You can also track your order on our website.

For the most accurate real-time status, please check the carrier's website with your tracking number.

TIP: Please make sure our email notifications are not being filtered as junk/spam.

Yes.

Please reach us from our Contact Us page so we can set up the best shipping rates for you.

ESTIMATED SHIPPING TIMES (in business days)

USA: 2-6
Canada: 2-9
United Kingdom: 6-10
Europe: 11-15
New Zealand: 15-19
Australia: 17-21
Africa: 17-21
South America: 18-22

See shipping policy for details.

Click here to create an account. It's free!

Yes. Contact information associated with your package helps prevent loss.

1. Email verification is required to complete the sign-up process. If you have not yet received this email in your inbox, please check other email folders such as spam, junk, newsletters, and promotional. Once found, please save our email address to your contacts list to prevent it from being diverted from your inbox again.
   
   If for some reason you would like this email to be re-sent, or require other assistance, please contact Info@Self-Initiated.com.
   
2. You may be signed-in on another device. Try logging out on all other devices and try again.

Please check your email's junk and spam folders. Sometimes these emails are flagged as junk/spam even if our other email notifications reach your inbox.

For direct assistance, please visit our Contact Us page.

No purchase is necessary to use our public forums, but our private VIP forums are for patrons only.

Click here for guide and walk-through.

Log into your site account, navigate to the forum home page, and follow these steps:

• Click on your forum user name.
• Click the "edit profile" button.
• Remove the check-mark from the box beside the words "email notifications" with a click.
• Scroll down below and click "save".

Yes, but you only have to accept cookies labelled as "necessary". Rejecting necessary cookies will prevent some operations on the site from functioning, such as the cart and checkout.

You can change your cookie preferences in your web-browser settings at any time.

While we do not sell your data or collect more personal information than is necessary for our daily operations, our site partners may do so unless you choose to opt-out. Assert your legal right to opt-out by entering your email address on the page linked below.

Data Sale Opt-Out Page

For the best browsing experience we recommend using Google Chrome for Windows users and Safari for Mac users.

Internet Explorer 11 and KaiOS browsers will no longer be supported once we transition to the new WEBP image format.

Other browsers may encounter ease of use issues with the site, such as drop-down menus not functioning as intended which FireFox users have encountered.

We are transitioning from the traditional image formats of JPG and PNG to WEBP. The new WEBP image format has the best file compression ratio and therefore provides a faster browsing experience.